Go-live is the start. iCare, our managed support service, keeps your SAP stable, current and improving. INK is an SAP CAS (Cloud & Support) Partner, authorised to deliver managed support to SAP’s enterprise customers.
130+ dedicated AMS specialists · 24×7 offshore, nearshore and onsite · 98% P1 SLA compliance · 90% year-on-year AMS client retention
Enhancements and new builds are delivered through our Development Factory, by the same team that supports you.
Which service do I need?
Pick what sounds most like you.
- Day-to-day SAP support with SLAs
- Every SAP release without surprises
- Basis, monitoring and cloud operations
- Enhancements and new builds
- Which support model fits us?
We suggest
iCare AMS (L1–L3)
iCare AMS: SAP support with SLAs you can hold us to
SAP CAS Partner. 130+ AMS specialists, 24x7 support, 94% first response within 30 minutes and 98% P1 SLA compliance.
Go to iCare AMS (L1–L3)We suggest
Release & Upgrade Management
Take every SAP release without surprises
SAP release and upgrade management: impact analysis, automated regression testing with Tosca and feature adoption for Cloud ERP, S/4HANA and SuccessFactors.
Go to Release & Upgrade ManagementWe suggest
SAP Basis & Cloud Operations
SAP Basis and cloud operations for on-premise, RISE, SAP Cloud ERP and BTP: 24x7 monitoring, patching, backups, disaster recovery tests and tuning.
Go to SAP Basis & Cloud OperationsWe suggest
Development Factory
A development factory for your SAP enhancements and new builds
On-demand SAP and full-stack development: enhancements, RICEFW objects, Fiori apps, BTP extensions and integrations, built by INK's delivery centres.
Go to Development FactoryWe suggest
Engagement Models
AMS engagement models: support that fits how you run
Choose how INK supports your SAP: shared pool, dedicated team, hybrid onsite and offshore, or co-managed support. One SLA from L1 to L3, 24x7.
Go to Engagement ModelsFrequently asked questions
What is iCare AMS?
INK's managed support service for SAP. It keeps your SAP stable, current and improving, from L1 to L3.
What is an SAP CAS Partner?
An SAP Cloud & Support Partner, authorised to deliver managed support to SAP's enterprise customers. INK holds this credential.
What service levels can we expect?
98% P1 SLA compliance, and 94% of tickets get a first response within 30 minutes, with 24×7 support from offshore, nearshore and onsite teams.
Who handles enhancements?
The Development Factory, run by the same team that supports you.
Explore this area
iCare AMS (L1–L3)
iCare AMS: SAP support with SLAs you can hold us to
Learn more →
Release & Upgrade Management
Take every SAP release without surprises
Learn more →
SAP Basis & Cloud Operations
SAP Basis and cloud operations for on-premise, RISE, SAP Cloud ERP and BTP: 24x7 monitoring, patching, backups, disaster recovery tests and tuning.
Learn more →
Development Factory
A development factory for your SAP enhancements and new builds
Learn more →
Engagement Models
AMS engagement models: support that fits how you run
Learn more →