Connect Salesforce with SAP S/4HANA or ECC: customers, products, prices, quotes, orders and invoices kept in step, with monitoring.
SAP Gold Partner
and Salesforce Partner
One record
customers and products in step
Quote to cash
from Salesforce deal to SAP invoice
Monitored
errors caught before users notice
Sales sells in Salesforce, finance runs on SAP, and the data agrees.
What we connect
Choose a data flow to see the problem we solve and what we deliver.
Customers and contacts
The problem
- The same customer created twice
- Addresses and tax details out of date
- No single owner of customer data
What we deliver
- Customer and business partner sync both ways
- Rules for which system owns each field
- Duplicate checks before records are created
- Clean-up before the first sync
- SAP Business Partner
- Salesforce Accounts
- SAP Integration Suite
The result: one customer record that both systems agree on.
Products and prices
The problem
- Product lists maintained twice
- Quoted prices differ from SAP
- New products missing in Salesforce
What we deliver
- Products and price lists from SAP
- Customer-specific prices checked live in SAP
- Product changes sent automatically
- Stock availability on request
- SAP pricing
- Salesforce price books
The result: reps quote what SAP will invoice.
Quotes to sales orders
The problem
- Won deals retyped into SAP
- Order errors and delays
- Credit checks done by email
What we deliver
- Won deal or quote creates the SAP sales order
- Credit and stock checks before ordering
- Order number returned to Salesforce
- Rejected orders flagged to the rep
- SAP sales orders
- Salesforce Opportunities
The result: orders are created once, correctly, without retyping.
Status, deliveries and invoices
The problem
- Sales and service chase finance for status
- Customers call to ask where orders are
- No invoice view in CRM
What we deliver
- Order and delivery status in Salesforce
- Invoices and open items for each account
- Status shown in portals and service cases
- Near real-time updates
- SAP S/4HANA
- Service Cloud
- Experience Cloud
The result: everyone answers customer questions from one screen.
Monitoring and support
The problem
- Interface errors found by users
- No one owns failed messages
- Changes break the interface
What we deliver
- Monitoring and alerts on every interface
- Clear error handling and re-processing
- Regression tests for SAP and Salesforce releases
- Support after go-live
- SAP Integration Suite
- Monitoring
The result: the integration keeps working as both systems change.
How we deliver the integration
Map
We map which data each team needs and which system owns it.
You get: an agreed data-ownership map
Design
We design the flows, error handling and security.
You get: a signed-off integration design
Build
We build and unit-test each flow on SAP and Salesforce.
You get: working interfaces in test systems
Test
We test end to end with real business scenarios.
You get: quote-to-cash tested by your teams
Run
We monitor the interfaces and support them after go-live.
You get: an integration that stays reliable
Related Integration & APIs (SAP Integration Suite) · GROW with SAP · Customer Experience (SAP)
Connect Salesforce and SAP
Tell us which SAP and Salesforce systems you run. We will map the flows that matter most.
Frequently asked questions
Which SAP systems can you connect to Salesforce?
SAP S/4HANA (public and private cloud editions, including GROW and RISE with SAP) and SAP ECC.
What data usually flows between them?
Customers and contacts, products and prices, quotes and sales orders, delivery status, invoices and credit limits.
Which integration tool do you use?
Usually SAP Integration Suite and the standard SAP and Salesforce APIs. We design around the integration tools you already own.
Why does INK suit this work?
INK is an SAP Gold Partner and a Salesforce Partner, so one team understands both data models and the business process between them.