Salesforce administration, user support, fixes and enhancements, release testing and health checks, run by one team that also knows your SAP.
Run and improve
after go-live
Release-ready
every Salesforce release tested
One team
for Salesforce, SAP and the link between them
Flexible
support sized to your needs
Your Salesforce keeps up with your business, not the other way round.
What our Salesforce support covers
Choose an area to see the problem we solve and what we deliver.
Administration and users
The problem
- New users wait for access
- Profiles and permissions grown messy
- Admin work lands on one busy person
What we deliver
- User, role and permission management
- Reports and dashboards on request
- Data imports and clean-up
- Regular access reviews
- Salesforce Setup
- Permission sets
The result: users get what they need quickly and access stays under control.
Fixes and enhancements
The problem
- Small requests wait for months
- Fixes break other things
- No record of what changed
What we deliver
- Ticket-based fixes and small enhancements
- Changes built and tested in a sandbox
- Release and change control
- Documentation of every change
- Flow
- Apex
- Lightning Web Components
The result: your org improves steadily without surprises.
Salesforce release readiness
The problem
- Releases arrive several times a year
- New features go unused
- Updates break custom work
What we deliver
- Release notes reviewed for your org
- Key processes tested in a sandbox
- Useful new features switched on
- Short release notes for your users
- Sandbox
- Release updates
The result: each release brings benefits instead of problems.
Health checks and data quality
The problem
- Unused fields and automation pile up
- Duplicate and incomplete records
- Security settings never reviewed
What we deliver
- Regular org health checks
- Duplicate and data quality reports
- Security and sharing review
- Clean-up plan agreed with you
- Health Check
- Duplicate rules
The result: a cleaner, safer org that is easier to change.
SAP and integration support
The problem
- Separate vendors blame each other
- Interface errors bounce between teams
- No one sees both sides
What we deliver
- One team for Salesforce and SAP support
- Interface monitoring and error handling
- Joint testing for SAP and Salesforce changes
- Monthly service review
- iCare AMS
- SAP Integration Suite
The result: one partner owns the whole process, end to end.
How we take over support
Review
We review your org, integrations and open requests.
You get: a clear picture of your setup and risks
Document
We document key processes, automation and interfaces.
You get: knowledge that no longer sits with one person
Agree
We agree priorities, ways of working and reporting with you.
You get: a support plan that fits your team
Run
We handle tickets, changes and releases.
You get: steady day-to-day support
Improve
We review the service with you and plan improvements.
You get: an org that gets better over time
Related iCare AMS (SAP) · Engagement Models · Salesforce consultants
Get support for your Salesforce
Tell us about your Salesforce org and the help your team needs.
Frequently asked questions
What is included?
User and access administration, fixes, small enhancements, Salesforce release testing, data quality checks and regular health checks.
Can you take over an org another partner built?
Yes. We start with a review of your setup, document it, agree priorities with you and then take over day-to-day support.
How do you handle Salesforce releases?
Salesforce updates its platform several times a year. We review each release, test your key processes in a sandbox and switch on what helps you.
Can the same team support SAP?
Yes. INK also provides SAP application management, so one team can support both systems and the integration between them.